FAQ- SparkNest

Welcome to Spark Nest's FAQ page! Below you’ll find answers to the most common questions our customers ask.

1. Do you ship internationally?

Yes! SparkNest ships worldwide. U.S. orders usually arrive within 7–14 business days, while international orders may take 14–31 business days depending on your location and local customs.

2. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods. Your information is always encrypted and protected at checkout.

3. What if my order is incorrect?

If you receive the wrong item or something is missing from your order, please contact our customer service team right away. We’ll work quickly to resolve the issue and make it right.

4. Can I change my order after it is placed?

We process orders quickly to get them shipped on time. If you need to make changes, please contact us as soon as possible. While we can’t guarantee edits once an order has been processed, we’ll do our best to accommodate your request.

5. How can I contact customer service?

You can reach our team anytime through the Contact Us page on our website. Simply send us your order number and question, and we’ll respond as soon as possible

6. Do you offer discounts or promotions?

Yes! We occasionally run sales and special promotions. The best way to stay updated is to subscribe to our newsletter and follow us on social media.

7. How do I initiate a return?

To start a return, please contact our support team within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. We’ll provide you with return instructions once approved.

8. What are the estimated shipping times?

• U.S. Orders: 7–14 business days
• International Orders: 14–31 business days
  Please note: Holidays or customs delays can sometimes extend delivery times.

9. How can I track my order?

Once your order ships, we’ll send you a tracking number by email. You can also check your tracking status on our Track Your Order page.

10. What is your return policy?

We accept returns within 30 days after delivery. Items must be unused, in original packaging, and in a resale condition. Refunds are issued once the return is received and inspected. For more details, please visit our Returns & Refunds Policy page.